Warehouse Staffing 101: What Every Operations Manager Should Know

Warehousing and distribution are the backbone of Australian commerce, and staffing these operations efficiently is one of the most challenging aspects of logistics management. Here's what every operations manager needs to know about using workforce solutions effectively.

Understand the Roles You Need

Not all warehouse workers are interchangeable. Be specific with your agency about: - Pick-packers and sorters (manual dexterity, speed, accuracy) - Forklift operators — specify the licence type (LF for counterbalance, LO for order picker) - Reach truck and narrow-aisle operators (separate ticket required) - Inbound receiving and put-away staff - Dispatch and manifesting (often requires systems knowledge — SAP, WMS, etc.) - Team leaders and shift supervisors

Safety Inductions Are Your Responsibility

Even when using workforce solutions workers, you remain responsible for site-specific safety inductions. Your workforce solutions provider should supply workers who have completed a general White Card or equivalent, but your site induction, PPE, and emergency procedures must be delivered on day one.

Plan for Peak Demand in Advance

Leaving peak season staffing to the last minute is the single biggest mistake operations managers make. Give your agency 2–3 weeks notice for large volume requirements. For routine coverage, 24–48 hours is typically sufficient — but communicate your forward schedule so your agency can plan.

Track Attendance and Performance

Use your agency's digital timesheet system (most reputable providers have one) to approve hours in real time. Report performance issues promptly — good agencies act quickly on feedback and manage underperforming workers on your behalf.

Galaxy Alliance specialises in warehouse and logistics workforce supply. Contact our team to discuss your operations.