Privacy Policy

1. Who we are

This Privacy Policy applies to Galaxy Alliance Pty Ltd (ABN 69 614 564 091) (“Galaxy Alliance”, “we”, “us”, “our”). We provide managed services, workforce supply, and operational support solutions to businesses across Australia.

Our website is galaxyalliance.com.au. When we refer to “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

2. What personal information we collect

The personal information we collect depends on how you interact with us. We may collect:

• Identity and contact details — such as your name, email address, phone number, company name, and position
• Enquiry information — details you provide through our contact form, including service type and message content
• Recruitment information — details submitted through our job application form, such as employment history, qualifications, skills, availability, and right-to-work information
• Website usage information — such as IP address, browser type, device information, pages visited, and referring URLs (where analytics or server logs are enabled)
• Communications — records of emails, phone calls, or other correspondence with our team

3. How we collect personal information

We generally collect personal information directly from you when you complete a form on our website, apply for work, request a quote, email us, call us, or otherwise communicate with us.

We may also collect information from publicly available sources (such as LinkedIn) where relevant to recruitment, or from referees and previous employers where you have provided consent.

If you do not provide information we reasonably require, we may be unable to respond to your enquiry, provide services, or assess your application.

4. Why we collect and use personal information

We collect, hold, use, and disclose personal information for purposes including:

• Responding to enquiries and providing quotes for our services
• Delivering managed services and workforce solutions to our clients
• Recruiting, assessing, and onboarding workers and contractors
• Managing payroll, compliance, workplace health and safety, and employment-related obligations
• Communicating with you about our services, applications, or account matters
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations, including tax, employment, and safety laws
• Managing complaints, disputes, and insurance claims

5. Disclosure of personal information

We may disclose personal information to trusted third parties where necessary for the purposes above, including:

• Clients and site operators — where you are placed or deployed to perform work
• Professional advisers — such as lawyers, accountants, and insurers
• Technology and service providers — such as email, hosting, CRM, payroll, and recruitment systems that support our operations
• Regulators and government agencies — where required or authorised by law
• Referees, background check providers, and training organisations — for recruitment and compliance purposes

We do not sell your personal information. Where we disclose information to third parties, we take reasonable steps to ensure they handle it in accordance with applicable privacy laws and only for the permitted purpose.

6. Overseas disclosure

We primarily store and process personal information in Australia. If we disclose personal information to overseas recipients (for example, cloud service providers), we will take reasonable steps to ensure the recipient complies with the APPs or we will otherwise comply with APP 8 requirements under the Privacy Act.

7. Direct marketing

We may use your contact details to send information about our services where permitted by law. You may opt out of marketing communications at any time by using the unsubscribe link in an email or contacting us directly. We will still contact you about administrative or service-related matters where necessary.

8. Cookies and website analytics

Our website may use cookies and similar technologies to support functionality, security, and performance measurement. You can manage cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include access controls, secure systems, and staff training.

We retain personal information only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, employment, and reporting requirements.

10. Notifiable Data Breaches

If we experience an eligible data breach under the Notifiable Data Breaches scheme, we will assess the incident and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Privacy Act.

11. Access, correction, and complaints

You may request access to the personal information we hold about you, or request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. We will respond within a reasonable period and in accordance with the APPs.

If you have a privacy complaint, please contact us using the details below. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au or 1300 363 992.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on this page with a revised “Last updated” date.